Water service for the Town of Kitty Hawk is provided and maintained by the Dare County Water Department. This includes water distribution, meter management, billing, and customer service. All billing and service-related inquiries should be directed to Dare County.
For assistance, contact the Dare County Water Department at 252-475-5990 or visit the Dare County Water Department website.
How to Pay Your Water Bill
1. Online Payments
- Use the Dare County Citizen Self-Service portal to pay by credit card or e‑check.
- Payments are typically processed immediately, but must be completed before midnight on the due date to avoid late fees or service interruption.
2. By Phone
- Call Dare County Water Department toll-free at 1.888.693.5395
to make payments via credit card or e‑check for an immediate response.
3. By Mail or Bank Draft
- Send a check made payable to Dare County Water Department:
Dare County Water Department
P.O. Box 538321
Atlanta, GA 30353-8321 - Payments must arrive by midnight on the due date to avoid penalties.
4. In Person
- Pay at a Dare County office. Fees include a 2.95% surcharge on credit card payments (minimum $2.50) and e‑check convenience fee ($1.25).
Billing Schedule
- Quarterly billing cycle for Kitty Hawk accounts: bills are mailed in March, June, September, and December.
Water Infrastructure & Fire Hydrant Coverage
- Dare County’s water system serves multiple water systems including Kitty Hawk, supply from five main treatment plants using processes like reverse osmosis, nanofiltration, and softening.
- Fire hydrants are color-coded to reflect flow capacity (e.g.: blue = high flow, green = moderate, orange/red = lower flow). This helps emergency responders select hydrants during emergencies.
- While Kitty Hawk-specific hydrant counts are not listed, hydrant coverage is coordinated across the county system and hydrant placement is based on town safety planning.
How to Set Up or Update Your Water Service
You can manage account changes via the online forms system:
- New service request (property owner only)
- Change or cancel service
- Meter action requests
- Bank draft enrollment
- Leak adjustment and hydrant meter applications
Paper forms are no longer accepted as of mid-2022; all requests must be submitted using online forms, except for hydrant meter applications that can still be mailed in Dare County.
Reporting a Leak or Requesting Credits
- Leak adjustment requests are accepted if repairs are documented. Dare County may credit billing based on average past usage at the wholesale water rate rather than full retail rate Dare County.
- Customers can request up to two leak adjustments per year, with proof and timely submission required.
Contact Information
- Customer Support / Billing Questions: water@darenc.gov or call 252‑475‑5990
- Water Service Providers: Dare County Water Department serves Kitty Hawk along with Southern Shores, Duck, Colington, Roanoke Island, and other coastal communities.